Luna Casino Payments: Deposits, Withdrawals, Limits and Fees

Financial operations at the Luna Casino official site support a range of payment methods for both deposits and withdrawals. This article covers everything related to payments — available methods, processing times, limits, fees, verification requirements, and what to do when something goes wrong.

Available Payment Methods

Luna Casino offers multiple deposit options. The exact methods visible to you depend on your country — not all options are available in every region. To see which ones apply to your account, check the Deposit page in the side menu.

Methods available for depositing include:

Credit and debit cards: Visa, Mastercard, Maestro / Switch / Solo
E-wallets: Skrill, Neteller, Payz (formerly ecoPayz), PaySafeCard
Bank-based options: Trustly, Fast Bank Transfer, Sofort, Instant Payments by Citadel, Wire Transfer
Other: INTERAC, Webmoney, Apple Pay

Luna reserves the right to add or remove payment methods at any time without prior notice. If a method you previously used is no longer visible, contact Customer Support for clarification.

Supported Currencies

Accounts can be denominated in: GBP, EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, and ZAR. The currency is assigned automatically at registration based on your location. If you make your first deposit in a different supported currency, the account currency will update to match it.

Making a Deposit

Deposits at Luna Casino are straightforward. Most payment methods process instantly, and funds are available for real money play as soon as the transaction is confirmed. Before making your first deposit, it is worth checking which methods are available in your country and whether any verification documents will be needed.

How to Deposit

Log into your account and navigate to the Cashier section in the side menu. Select your preferred payment method and follow the on-screen instructions.

Deposit Processing Times

Most deposits are credited immediately once the payment processor confirms the transaction. Wire transfers are an exception and may take longer. After a successful deposit, funds are available for real money play right away.

In some cases — depending on the processor — a payment may take up to 3 days to fully clear, or the funds may be returned to your original payment source. If money has been deducted from your bank or wallet but has not appeared in your casino account, contact Customer Support and provide an official statement showing the deduction.

Minimum Deposit Amounts

Standard minimums (unless stated otherwise on the casino pages):

10 AUD / CAD / CHF / EUR / GBP / USD / NZD
100 DKK / SEK / ZAR

Deposit Limits

If you receive an error stating that your deposit limit has been exceeded, you can view any active limits by going to the Cashier section and navigating to the Responsible Gaming area. Also check with your payment provider, as some card issuers apply their own limits for online casino transactions. If no limits are set on your account but the error persists, contact Customer Support.

Deposit Rules

All deposits must come from a payment method where you are the named account holder. If you deposit using another person’s payment method, you will be required to provide identity documents from both parties, along with a signed Letter of Authority form sent by email.

Luna performs KYC (Know Your Customer) checks in connection with deposits. Any of the following documents may be requested:

Copy of an identification card or passport
Copy of a driving license
Copy of the front of the payment card used (middle 8 digits may be blacked out)
Up-to-date utility bill showing name and address
Bank statement
Credit card or payment method statement showing recent transactions to Luna
Signed Deposit Confirmation Form

The only valid way to submit documents is through the Upload Docs page in your account area. Documents sent through any other channel will not be accepted.

If documents are requested and not provided, the account may be suspended until verification is completed.

All financial transactions appear on your payment method statement. Email confirmation is sent after each deposit.

Chargeback Policy

Chargebacks cannot be initiated. If a deposit is disputed or reversed without valid reason, Luna may close the account, pursue legal recovery of the funds, and report the matter to the police if fraud is suspected. Luna also reserves the right to recover any outstanding amount directly from the account balance.

Making a Withdrawal

Withdrawals at Luna Casino are processed back to the same method used for the deposit. Before a payout can be released, the account must be verified and any active bonuses must be addressed. Uploading your documents in advance is the most reliable way to avoid delays when a withdrawal is pending.

How to Withdraw

Log into your account and visit the Withdraw section in your personal area. Withdrawal requests submitted through any other method — email, phone, or live chat — are not accepted.

Requirements Before a Withdrawal Can Be Processed

To withdraw, the following must be in place:

The account must be a Real Money Account (at least one successful deposit completed).
Approved copies of proof of identity, proof of address, and proof of ownership of the deposit method must be on file.
Evidence of the source of funds used for gambling may also be required.
All applicable bonus requirements must be fulfilled. Any active bonus balance will be removed upon requesting a withdrawal.
No active game sessions should be running. If you receive an error about open sessions, close all games and try again. If the issue persists, use Ctrl + Alt + Del to open Task Manager, end any relevant tasks, then reload the page.

Luna recommends uploading verification documents before requesting a withdrawal to avoid delays.

Minimum and Maximum Withdrawal Amounts

Standard minimums:

20 AUD / CAD / CHF / EUR / GBP / USD / NZD
200 DKK / SEK / ZAR

Maximum cashout: €10,000 (or currency equivalent) every 30 days. Amounts exceeding this are paid in monthly installments of €10,000. The maximum per single transaction is €5,000.

Withdrawal Processing Times

Once a withdrawal is confirmed and no further verification is needed, processing typically begins within a few hours. The request first remains pending until midnight GMT the following day, after which it moves to the accounts department for processing on the next business day.

Final transfer times after Luna releases the funds depend on the payment method:

E-wallets (Skrill, Neteller, Payz): typically within a few hours to 48 hours
Trustly / Entercash (select countries): can be processed within minutes where no verification documents are needed
Debit/credit cards: 2 to 5 business days
Wire transfer / bank transfer: up to 7 business days

For large wins of €5,000 or more, or any jackpot win, additional time may be needed to verify the win with a third party before the withdrawal is released.

Which Method Will Be Used for the Withdrawal

Withdrawals are returned to the same method used for the deposit, where that method supports payouts.

If you deposited by credit or debit card, the withdrawal goes back to that card (up to the deposited amount). Any remainder is paid via an alternative method.
If you deposited via an online wallet, the withdrawal goes back to that same wallet.
If your chosen method cannot receive funds, Luna will use an alternative. Customer Support will notify you if this is the case.
If wire transfer is the only option shown on the Withdraw page, this means it is the only available method for your account at that time.

Withdrawal Fees

Wire Transfer: €10 (no charge for amounts over €500)
Credit/Debit Cards (Visa, Maestro/Switch/Solo): No charge
Online Wallets (Payz, Skrill, Neteller, PaySafeCard): No charge
Withdrawals made without prior real money betting activity: €5 flat fee deducted from the account balance at the time of the request

Cancelling a Withdrawal

You can cancel or modify a withdrawal request at any time before it has been fully processed. If cancelled within the processing period, funds are returned to your Real Money Account balance.

Why a Withdrawal May Be Delayed or Cancelled

A withdrawal can be held, delayed, or cancelled for several reasons:

Incomplete or missing KYC documents. If documents are requested and not provided, the withdrawal may be reversed back to the account balance.
Active bonus on the account.
An outstanding deposit transaction that has not yet been confirmed. If the original deposit funds are not received within 24 hours, any associated winnings will be cancelled.
A breach of terms and conditions or bonus policy identified during the pre-withdrawal account review.
A responsible gaming restriction on the account.

If a withdrawal is cancelled, you will receive an email notification. Funds are returned to the Real Money balance, and a new withdrawal request can be submitted once the relevant issue is resolved.

Withdrawal Confirmation

After a withdrawal is approved, a confirmation email is sent and funds are released immediately on Luna’s end. If the funds have not arrived within your payment provider’s expected timeframe, contact Customer Support via live chat while logged into your account.

Transaction History

Your full deposit and withdrawal history is available in the Cashier section of the side menu, under Transaction History. For records going back to when you first registered, contact Customer Support.

Self-Exclusion and Deposit Restrictions

If you created a new account and immediately received a message that you cannot deposit due to self-exclusion, this is because a previous self-exclusion was applied to all accounts under Luna’s license. In this case, the restriction extends to any new account opened. Contact Customer Support for clarification on your exclusion status.

Deposit limits can be set at any time in the Personal Settings section of the Cashier. Limits can be configured for daily, weekly, or monthly periods. Reductions take effect immediately; increases take 24 hours to apply.

Security

All transactions at Luna Casino are protected with 128-bit SSL encryption. Customer data is not sold to third parties. Payment method details are handled securely in line with standard KYC and anti-money laundering procedures.

Funds are kept in a segregated bank account, separate from Luna’s business funds, and are protected from third-party claims including in the event of insolvency.